Job Description

Job Description

Job Description

Welcome to the #InvictaFamily!

We are a fast-growing watch brand and are considered by collectors and enthusiasts alike to be a market leader in horological innovation and creativity. At Invicta Stores, we believe in creating a customer service culture that is “best in class.”

Our purpose is very clear: every day, we strive to build the largest community of trend-setters and go-getters not only in the watchmaking world but in each one of their chosen fields.

How do we do it? By Engaging, Helping, and Guiding our customers and coworkers through both simple choices and complex tasks, placing trust, responsibility, and honesty at the center of our actions. Staying true to you, so you stay a proud member of the Invicta Stores Community.

Why work in Invicta Stores?

• We are committed to creating and maintaining an environment where you can feel empowered to grow, personally and professionally.
• We engage with every team member and welcome their feedback and ideas. We are a family, and our teamwork culture has been part of our success #TeamInvicta
• Work hard, and earn good money. Work harder, and make great money!
• We offer excellent benefits, including PTO, Health, Vision, and Dental.
• You will live and love our growth culture.
• Visit our career page:

TIME IS TICKING; JOIN THE TEAM at Christiana Mall.

Job Duties:

• Lead by example, improve KPIs through sales-driven techniques, and provide expertise to help others meet sales goals by delegating and coaching staff, while also training store staff through reviewing KPIs, job performance, and implementing new trainings.
• Set clear goals and expectations for associates by developing daily, weekly, and monthly strategies to ensure deadlines and targets are met and hold team accountable as needed.
• Demonstrate excellent product knowledge by constant training and learning through existing and new resources to maximize customer experience, and develop associates through feedback, coaching and training.
• Responsible for overseeing daily business operations, customer service, scheduling, and merchandising, as well as accurately processing sales and return transactions, while ensuring timely and accurate management of employees' payroll.
• Responsible for alarm activation/deactivation, bank deposits, general security guidelines, opening and closing procedures, and completion of the store's daily business following all safety and security guidelines according to company standard, adhering to policies, procedures, and safety protocols.
• Monitor and maintain store inventory using company reports which include ITR, Merchandising Report, among others. Plan, propose, and implement merchandise strategies that improve sales targets.
• Analyzes sales reports and KPIs to determine or identifies trends/ opportunities and executes in store strategies.

Qualifications:

• 4 years’ retail sales experience is required; 2 years of management retail experience is required.
• Computer skills include operation of point of sales system, email, and workforce management systems.
• Demonstrated leadership abilities with a passion for challenging, empowering, and driving team results.
• Flexibility in work schedule, including availability for mornings, evenings, weekends, and holidays with regular attendance being essential.

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