Job Description
Position Summary/ Objective: Under the direction of the Front Desk Supervisor and/or Manager, the Shuttle Driver will be responsible for providing exceptional guest service and safely transporting guests around the property. Associate will work independently or in a team under little to no supervision. This position relies on good judgment to perform the functions of the job.
Primary Essential Functions: - All associates are obligated to support and uphold the values, expectations, policies, and procedures of Grand Pacific Resorts as outlined in the Employee Handbook.
- Greet guests/owners and assist with luggage as they arrive and depart the property.
- Meet and exceed guest/owner expectations by providing excellent customer service.
- Deliver amenities, messages, dry cleaning, invitations and newspapers to rooms as needed.
- Conduct show room tours as directed.
- Maintain clean and orderly lobby.
- Maintain resort vehicles (fuel, wash, clean interior, etc.).
- Assist in room moves.
- Operate company vehicles in compliance with all state laws, resort policy and supervisor direction.
- Communicate effectively with guests, supervisors and associates.
- Stay informed concerning emergency procedures, current projects, security issues, and location of emergency equipment.
- Responsible for conducting all responsibilities in a professional and ethical manner.
- Responsible for maintaining a consistent, regular attendance record.
- Adhere to performance standards, company policies and procedures, as they relate to the department.
Education, Skills & Experience: The ideal candidate must be a detail oriented, thorough, and professional individual who consistently provides exemplary customer service to guests, owners, management and associates.
- Must be at least 21 years of age or older.
- At least one year of related experience.
- Must have a valid driver's license with a clean DMV record.
- Ability to drive a golf cart.
- High school diploma or equivalent.
- Strong customer focus and customer service skills.
- Excellent communication and organizational skills.
- Fluency in Spanish is preferred.
- Experience in the hospitality industry (time share preferred).
- Ability to work well in a diverse team environment.
Additional Eligibility Qualifications Required: - Must be available to work various shifts including weekends and holidays.
- Must be able to successfully pass applicable auditions or skill testing, background check, physical examination and drug screening test.
- Ability to speak and understand the English language.
Physical, Environmental & Other Requirements: - Must be able to stand and/or walk for up to 8 hours.
- Must also be able to sit, stoop, kneel, crouch and crawl.
- Must frequently lift and/or move up to 25 pounds and occasionally required to lift and/or move up to 50 pounds.
- Clear vision (close, distant and depth perception) is needed for navigating office and all other buildings within the resort.
EEO Statement: Grand Pacific Resorts provides equal employment opportunities (EEO) to all associates and applicants for all terms and conditions of employment, in every location in which the company has facilities, regardless of any basis protected by applicable federal, state or local law.
Other Duties: - Please note that this job description does not list all the duties of the job. You may be instructed by upper management to perform other tasks or functions.
- You will be evaluated in part based upon your performance of the tasks listed in this job description and your ability to commit to the Standards of Excellence.
- Management has the right to revise this job description at any time.
- The job description is not a contract for employment.
Job Tags
Contract work, Work at office, Local area, Shift work,