Network Support Specialist (Hartford County) Job at Top Prospect Group, Hartford County, CT

V0tScnlvRnNKNkJlRGc5cVN2Y0RXY3R2N2c9PQ==
  • Top Prospect Group
  • Hartford County, CT

Job Description

65-68k / Hartford County, CT / Level 2

We are seeking an experienced IT Field Service Technician to join our team. The ideal candidate will have a strong background in networking, network security, Windows operating systems/servers, and Windows applications. This role involves delivering onsite and remote support, troubleshooting technical issues, implementing solutions, and ensuring client satisfaction across a wide range of environments.

Key Responsibilities

  • Provide onsite and remote technical support to clients, ensuring timely resolution of IT issues.
  • Install, configure, and maintain Windows servers, desktops, and applications.
  • Troubleshoot and support networking environments, including LAN/WAN, switches, routers, and firewalls.
  • Assist with implementing and maintaining network security solutions (firewalls, VPNs, endpoint security, etc.).
  • Perform system updates, patches, and preventive maintenance to ensure optimal performance.
  • Collaborate with internal MSP team members to escalate and resolve complex issues.
  • Document all work performed, including technical procedures and customer communications.
  • Support project deployments including server migrations, network upgrades, and application rollouts.
  • Provide excellent customer service, ensuring a positive client experience.

Qualifications

  • 24 years of IT field service or MSP experience.
  • Strong knowledge of Windows OS (Windows 10/11) and Windows Server (2016/2019/2022).
  • Experience with Active Directory, Group Policy, and Office 365 administration.
  • Solid understanding of networking concepts: TCP/IP, DNS, DHCP, routing, switching, and firewalls.
  • Familiarity with network security tools and practices (VPN, endpoint protection, multifactor authentication).
  • Hands-on experience with common Windows-based business applications.
  • Strong troubleshooting, analytical, and problem-solving skills.
  • Excellent communication and customer service skills.
  • Valid drivers license and reliable transportation (required for field service).

Job Tags

Part time, Work at office, Remote work,

Similar Jobs

Talentoma

Remote Customer Support Specialist Job at Talentoma

 ...Remote Customer Support Specialist (Work From Home) | $3,300$3,900/month Were hiring Remote Customer Support Specialists to join our growing...  ...attitudewilling to ask questions and support others No experience required paid training is provided Customer... 

Marvin

Retail Brand Ambassador Job at Marvin

 ...healthier, happier lives through thoughtful design, exceptional craftsmanship, and a deep understanding of how people live and work in their homes. Marvin Replacement is our dedicated replacement window and door business, bringing Marvins legacy of quality directly... 

Binding Minds

Travel Nurse RN - PICU - Pediatric Intensive Care Job at Binding Minds

 ...and comprehensive patient services. Unit Information PICU (64573) Number of Beds: 6 Patient Ratio: 1:1 1:2 EMR: Meditech Medication System: Pyxis Common Equipment: Alaris IV pumps, Bair Hugger, Kangaroo Feeding Pump, Giraffe Infant Warmer,... 

Yochana

UKG Kronos Ready HR and Payroll Consultant Job at Yochana

 ...UKG Kronos Ready HR and Payroll Consultant Lowell, Massachusetts / Weston, Florida Fulltime/contract Experience:10+ HR and Payroll Consultant Seeking energetic, customer-focused individuals to implement UKG Ready HRMS/Payroll offering. As a Senior Solution... 

Fiore and Sons Inc

Class A Fiore and Sons Inc. Local Truck Driving Jobs in Denver CO Job Job at Fiore and Sons Inc

Class A Fiore and Sons Inc. Local Truck Driving Jobs in Denver CO JobTransport dirt and rock throughout the Denver metro and surrounding areas with late model well maintained equipment.Pay: $21.75 to $23.75 per hour depending on experienceCompany paid health care...