Job Description

Join the team at Hershey Lodge, an award-winning resort best known for being warm, welcoming, and distinctly Hershey. Offering 665 guest rooms and 100,000 square feet of function space, Hershey Lodge provides convenience and comfort for families and guests of all ages. We hope you'll enjoy the sweet hospitality and iconic chocolate details around every corner.

This position is designed to collaborate closely with the Director of Recreation and assist in managing the Recreation Department at the Hershey Lodge. This position will oversee the aquatics facilities and recreational activities, with an emphasis on recreational activities. This position will assist in the planning, training, ordering, maintaining inventory, and hiring for the Hershey Lodge Recreation Department.

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!

Job Duties: (Duties marked with an asterisk are essential functions of this job): 

• Oversee daily activities, pool operations, lifeguards, and activities staff to ensure that guest needs are met while maintaining a safe and fun atmosphere.*

• Hire, train, motivate, develop, and manage the performance of staff to provide adequate coverage for all recreation functions.*

• Prepare materials and other resources to ensure the appropriate, timely, and thorough training for all recreation positions, including coordinating and implementing lifeguard training classes, monitoring lifeguard certifications, and hosting weekly in-service trainings for lifeguards.*

• Maintain proper water conditions, including chemical levels in swimming pools. 

• Ensure the cleanliness of the facilities by enforcing and maintaining safety, health, and sanitation practices that meet guest expectations and property standards.*

• Assist with the development and execution of special events, including themed weekends and group activities/services for Hershey Lodge transient guests and convention groups.*

• Collaborate closely with vendors to manage logistics, establish billing procedures, and coordinate delivery.

• Facilitate the execution of weekly activities by collaborating with various departments to deliver exceptional ongoing experiences that surpass guest expectations.

• May perform in the capacity of a Hershey Character with confidence and professionalism.

• Conduct and attend department and property meetings. Support lifeguards and activities attendants by filling in as needed.*

• Resolve and follow up on any complaints, issues, injuries, or other concerns to ensure resolutions effectively meet guest needs and provide excellent customer service.

• Assist with purchasing and ordering recommendations to align with the department's needs. 

• Provide weekly, monthly, and quarterly inventory on equipment and supplies.

• Perform other duties as assigned.

Qualifications:

• Minimum of 1 year of related experience. At least 1 year of lifeguard experience.

• Minimum of 1 year supervisory experience.

• 18 years of age or older.

• Must complete Jeff Ellis & Associates International Pool and Lifeguard Training Programs (Shallow Water and Instructor).

• Must obtain CPR/AED/First Aid certification.

• Current Pesticide License preferred

• Current Aquatics Facility Operator (AFO) or Certified Pool Operator (CPO) pool certifications preferred

• This position is designated as Safety Sensitive and requires successful completion and passing of a pre-employment drug test.

• In accordance with Pennsylvania's Child Protective Services Law, candidates must be able to obtain and maintain a report of criminal history from the Pennsylvania State Police (PSP), Child Abuse History Clearance from the Department of Human Services (Child Abuse), and Fingerprint-based federal criminal history submitted through the Pennsylvania State Police or its authorized agent (FBI), as a condition of continued employment.

Knowledge, Skills, and Abilities:

• Knowledge in Google Suite/Workplace

• Proven employee/guest relations, problem-solving, and organization skills.

• Professional image representative of the property image.

• Ability to thrive in a fast-paced environment characterized by frequent changes.

• Ability to maintain flexible scheduling in order to effectively address the needs of the department.

Job Demands:

While performing the duties of this job, the employee is required to:

• Reaching Forward Occasional (<33%)

• Lifting Occasional (<33%) (75 lbs maximum weight)

• Bending Occasional (<33%)

• Sitting Frequent (34-66%)

• Standing Frequent (34-66%)

• Walking Frequent (34-66%)

• This job requires a good sense of vision (either corrected or uncorrected). Visual ability to operate moving equipment such as a car, truck, golf cart, etc.

• This job is frequently in close quarters, crawl spaces, shafts, manholes, small enclosed rooms, small sewage and line pipes, or other areas that could cause claustrophobia.

• The position is subject to both environmental conditions. Activities occur inside and outside.

• Physical requirements include complete mobility and good physical conditioning, good hearing and vision, and the ability to work in all environments, including cool and hot temperatures. 

• Schedule varies according to operational needs, including evenings, weekends, and holidays. Must be available to work varied shifts  

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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