Call Center Representative Job at SS Industries, Collegeville, PA

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  • SS Industries
  • Collegeville, PA

Job Description

POSITION SUMMARY

We are seeking an energetic, hard working person with a passion for great service for our growing call center.
We are a local manufacturer who prides itself on the quality of our products and service to our customers.
This is an inbound & outbound calling position following up on existing database leads to rekindle sales opportunities. This is a full time position. Occasional weekend hours.

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Inbound call handling & outbound calling to existing database of interested leads.
  • Accurate, timely, and professional written responses to emails and chat conversations.
  • Follow script and questionnaire regarding continued interest and quality of experience.
  • Provide accurate information and keep detailed notes in SalesForce CRM.
  • Administrative duties as directed.
REQUIRED SKILLS & EXPERIENCE
  • Basic computer knowledge and skills (including Microsoft Windows).
  • Professional demeanor in all written and verbal correspondence.
  • CRM experience with Salesforce preferred.
  • Call Center Experience preferred.
  • Positive and engaging attitude.
  • Excellent communication skills.
  • Ability to think in a very fast paced environment.
  • Attention to detail and accuracy.
  • Excellent attendance record.
  • Ability to take constructive criticism is a must.

Job Tags

Full time, Local area,

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