Job Description
Job Summary :
We are seeking an experienced and results-driven Store District Manager to oversee the operations of multiple convenience store locations within a designated district. The District Manager will be responsible for ensuring that each store in their district operates efficiently, meeting sales and profitability goals, maintaining high levels of customer service, and adhering to company policies. This role requires strong leadership, excellent communication skills, and the ability to drive performance across multiple locations.
Key Responsibilities :
- Oversee the daily operations of multiple convenience store locations within the district, ensuring they meet company standards for customer service, sales, inventory management, and cleanliness.
- Develop and implement strategies to drive sales, profitability, and operational efficiency for each store within the district.
- Manage, train, and mentor store managers and staff, ensuring they understand company expectations, policies, and procedures.
- Conduct regular store visits to monitor performance, identify opportunities for improvement, and provide coaching and support to store managers.
- Analyze sales data and financial reports for each store, identifying trends, opportunities, and areas for improvement in revenue and profitability.
- Implement company initiatives, programs, and promotions across stores, ensuring alignment with corporate goals and customer satisfaction.
- Ensure that each store complies with all health, safety, and sanitation regulations, including maintaining a safe working environment for employees and customers.
- Monitor and manage inventory levels across stores, ensuring that stock is ordered and rotated appropriately to minimize waste and maximize sales.
- Collaborate with the human resources department to recruit, hire, and retain top talent for store managers and other key positions within the district.
- Address and resolve customer complaints or issues that may escalate beyond the store level, ensuring customer satisfaction and loyalty.
- Lead by example in demonstrating excellent customer service and professionalism.
- Provide regular performance reports to upper management, including district performance metrics, financials, staffing, and any operational challenges.
- Ensure that store managers are trained in inventory control, loss prevention, and effective customer service practices.
- Ensure that stores are fully stocked and display product offerings in a manner that maximizes visibility and encourages sales.
Qualifications :
- Bachelor's degree in business, management, or a related field preferred, or equivalent experience in retail management.
- 5+ years of experience in retail management, with at least 3 years in a district or multi-unit management role.
- Proven track record of driving sales growth, managing budgets, and meeting financial goals.
- Strong leadership and people management skills, with the ability to motivate and develop store managers and staff.
- Excellent problem-solving, organizational, and decision-making abilities.
- Strong understanding of inventory management, retail operations, and loss prevention strategies.
- Exceptional communication and interpersonal skills, with the ability to interact with employees, customers, and corporate leadership effectively.
- Ability to travel between locations within the district as needed.
- Strong computer skills, including proficiency in Microsoft Office and POS systems.
- Ability to work in a fast-paced environment and manage multiple priorities.
Physical Requirements :
- Ability to travel between store locations, requiring the use of personal transportation.
- Ability to stand, walk, and lift up to 50 lbs. when visiting stores.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
Job Tags
Work at office, Flexible hours, Night shift,