Job Description
Join us in shaping the future of emotional well-being. As a Behavioral Consultative Advisor (EAP Consultative Advisor), you will play a pivotal role in guiding clients toward impactful solutions that enhance mental health and resilience. This is your opportunity to make a meaningful difference while working with a team that values innovation, compassion, and strategic thinking.
This is a full-time remote position. Work schedule is Monday- Friday with an 8-hour dayshift during business hours. Role Overview and Responsibilities
The EAP Consultative Advisor is responsible for driving operational performance and strategic execution for Cigna's Employee Assistance Program (EAP) clients. This role partners with Sales and Account Management and provides consultative support for behavioral health products and services, collaborating with Behavioral Health service operations and decision-makers to address client needs efficiently.
Key Responsibilities
- Provide consultative guidance to Sales and Account Management during all stages of a client lifecycle including proposal reviews, finalist presentations, pre-client engagement, implementation, ongoing account support, issue resolution, utilization analysis, renewals and terminations.
- Advise and offer expertise in Cigna's EAP by assisting account management and clients on topics such as specialized services for behavioral conditions (e.g., autism, substance use, children and families) and provide guidance and input on integration into their overall emotional wellbeing strategies.
- Curate communication and engagement strategies for all account teams to support client promotional and awareness initiatives, including in-person meetings and promotional events.
- Collaborate with and effectively leverage Cigna business units (e.g., product, underwriting and pre-sale) to drive account growth, retention and deliver on client expectations.
- Ability to effectively lead and execute targeted training and office hours for Behavioral Product
- Develop and maintain a 'Trusted Partner' relationship with Account Management
Qualifications
- Bachelor's degree and minimum 5 years' experience in account management focused on mental health, EAP, or healthcare insurance.
- Life and Health Insurance License preferred or willingness to obtain within 6 months.
- Ability to travel domestically up to 25%.
- Extensive knowledge of EAP products, underwriting principles, risk and financial analysis, marketing, sales, account management, and administrative operations.
- Expert knowledge of Cigna's products, capabilities, and value proposition.
- Competitor awareness and ability to articulate Cigna's strengths and weaknesses.
- Understanding of competitor landscape and sales processes.
- Strong verbal and written communication; confident presenter and independent worker.
- Clear, timely and adaptable communication styles suit different audiences.
- Demonstrated skills in communication, supporting sales and account management in development of strategy for obtaining new business and maintaining existing clients, planning, and organization.
- Ability to build strong working relationships and show leadership in a matrixed environment.
- Effective client collaboration to optimize account performance and drive participation.
- Critical thinking, initiative, problem resolution, and technical skills.
- Independent thinker and problem solver with advanced listening, emotional intelligence, and consultative skills to address client needs.
- Comprehensive understanding of client needs and execution of tailored solutions.
- Strong leadership, resourcefulness, accountability, and integrity in interactions.
- Business acumen-understanding earnings, P&L, and contribution to enterprise results.
- Technical proficiency and navigation skills.
Core Competencies
- Innovation Management: Continuously seeking better ways to support clients and deliver strategic value through creative problem-solving and the adoption of best practices.
- Decision Quality: Making good and prompt decisions that keep the organization moving forward.
- Organizational Agility: Planning and prioritizing work to meet work commitments aligned with organizational dynamics.
- Action Orientation: Taking on new opportunities and challenges with a sense of urgency, high energy, and enthusiasm.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an annual salary of 80,900 - 134,800 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here .
About Cigna Healthcare Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
Job Tags
Permanent employment, Full time, Work at office, Local area, Work from home, Monday to Friday, Day shift,